What is TigZoo?
TigZoo is an online store that sells a product ’til it’s gone. The product is offered at an incredible price and is in limited quantities. Once all available products are gone from a particular deal, a new deal is set to be posted. This process will continue all day, every day, unless we just simply run out of products because they all sell out or need a breather.
I heard about a great deal that was posted here but I don’t see it now. Can I still get it?
Well, there is a possibility that we may get the same or similar products to offer again. However, we can’t guarantee that it will ever happen. We sell the products at great deals until we are out. We encourage you to check back regularly so you don’t miss the best deals for you.
Is there a place where I can see how many products remain?
Where’s the fun in that? Seriously, we aren’t lying when we say we have limited quantities. There won’t be many products in each deal offered. If you like it, buy it. Ya snooze, Ya lose. We almost named the site that. Pretty witty huh?
When will my products ship?
Typically, an order is sent within 1-3 business days after your completed payment. On occasion it may take 1-2 days longer depending on order volume. Use that standard and you shouldn’t be disappointed. We promise to do our best to get your order shipped as soon as possible, including badgering the shipping department incessantly. We have found that this can slow down the process at times, but we want to make every effort on your behalf to get your stuff out. If your order ships sooner, you can brag to all your friends that we like you better than we like them. If we do happen to disappoint you with a longer processing time, know that we’re not happy about it either. On rare occasions, our suppliers take longer than we would like. It’s a trade-off that we occasionally suffer in order to get the great prices we offer. We are doing everything we can to expedite the order. You are our favorite customer, after all.
When will I get my stuff?
It should never take longer than 4-6 business days to get your products after they are processed and shipped if you live in the United States. In most cases, you should receive it before then. Keep in mind that weekends and holidays don’t count. Also, shipping companies don’t guarantee shipment times late November through December. If you’re ordering during those times, it may take a little longer. We will do our best to select a carrier that will get your stuff to you as quickly as possible or in certain cases provide you with a solution that helps us give you a very low-priced deal. We will send you tracking information as soon as we get it so that you can obsessively hit the refresh button on the shipper’s site. They love to count all the hits their website gets, and we like to make people happy. We’re trying to figure out a way to make money on all those hits, but we’ve determined we’re just not smart enough to figure it out. If you live outside the US, our standard delivery time is 1-3 weeks. We will ship your item as quickly as possible. Once it’s in the hands of the carrie, we are at their mercy.
Do you have good customer service?
Well, of course. Seriously however, since we cannot service the products we sell, we wouldn’t do you much good. Your best option is to contact the manufacturer or look up some help online. You’re probably just doing something wrong anyway. When you figure it out, you’ll be glad you kept it and talked to someone who actually knew how to help you. Don’t roll your eyes. You know it’s true. If you decide you simply don’t want it, then sell it on the internet or maybe Craig’s List. You’ll probably get most of your money back anyway since we sold it to you so cheap, and it will be much easier than trying to contact us since we’re busy looking for new great deals to offer. You’ll also get that self-satisfied feeling that comes with actually doing something or figuring out something for yourself.
How can I return my defective product?
OK, so here’s the deal. Your product shouldn’t be defective. It’s new for goodness sake (unless otherwise noted). However, we realize that sometimes things just don’t work out of the box. So here’s what we propose… call the manufacturer and see what they will do for you. Seriously, they may be able to help you find out the product isn’t broken or they may be willing to send you a new one or even a better, more updated one. If after following through with this line of action you still can’t get something worked out, you can contact us here. Please note that you have 10 days after receiving your order to apply for a return. We will review your situation and let you know if we will take your product back. If we deem your situation unusual, we will give you an RMA number and an address to send your product back in to us. We will need to receive the product within 21 days of the ship date of your order. A few things to consider… 1) You will need to have the original manufacturer’s box, packing, and all manuals and accessories that came with your product. If you don’t, we won’t be able to try to get you a replacement or a refund, and you will need to deal with the manufacturer. 2) You will be responsible for shipping it to us at your expense. There may even be a restocking fee. You can count on it if your product comes back and isn’t actually defective. We’re just saying. So again, try the manufacturer.
Do you only use PayPal for transactions?
Yes, for now. You can use PayPal even if you don’t have an account with them. The Add to Cart button will take you to a page that will allow you to login to your PayPal account and pay through it, or you can simply pull out your card and pay without a PayPal account. Setting up an account is easy. This method of payment is both easy, secure, and fun for everyone. PayPal also offesr 3rd party protections for you. It’s really a great solution. By the way, we are PayPal verified. Click on the “PayPal verified” image below for more information. Again, we want you to be able to have complete confidence while making your transaction with us. We looked for an easy, safe and secure solution. PayPal was it.
Do you ship outside the US?
Yes. However, the shipping rate is higher. We advertise our shipping rates in our deals based on the Standard Domestic Rate. If you live in a US Territory or State outside the Lower 48, the rate is based on Standard Shipping levels. If you live outside that region, we ship based on our Standard International Rate.
Where is TigZoo located?
We are located in the Atlanta Metro Area. If you have any tax incentives or just plain incentives, we might be persuaded to move. If you’d like to reach us, the best way to contact us is at support@tigzoo.com. We’re constantly on the phone negotiating great deals so you wouldn’t want to interrupt us, and this email address goes straight to someone important’s Blackberry®. He’s willing to change to another phone if you’ll sponsor it. You’ll get a nifty mention right here in this section.
So seriously, TigZoo?
No, we’re not Winnie the Pooh fans, per se. Most of the name is an acronym. We’ve figured out words for the other letters, but we’d be lying if we said we had that in mind when we first chose the name. We were just trying to be clever. Apparently, we weren’t. It’s not the first time.